Automation
Reminders and follow-ups
There are two kinds of reminders. The ones you ask REMI for, and the ones it sends your cleaners, inspectors, vendors and you without being asked. This page covers both.
Ask for a reminder
Tell REMI what and when, in plain words. It confirms the time back to you, then sends the reminder in the same chat where you asked.
- To remind yourself, ask in your private chat with REMI.
- To remind someone else, ask in a group they're in, and name them.
Try saying
Your chat with REMITry saying
In the cleaners' groupPine Cabin cleaning
Group chat
- Reminders are one-time. For anything that repeats, like a filter change, set up a maintenance schedule instead.
- You can set them up to a year ahead.
- If you don't name a time zone, REMI uses your organization's, set under Organization, in Time zone.
- If translation is on in that chat, the reminder is translated too.
- If REMI was offline and missed a reminder by more than 6 hours, it tells you instead of sending it late.
See or cancel reminders
Ask REMI what reminders you have. In your private chat you see all of them and where each one will go. In a group you see only that group's. To change a time, ask REMI to move it. It cancels the old reminder and sets a new one.
Try saying
Your chat with REMIReminders REMI sends on its own
These run in the background for every property. You don't need to switch anything on, apart from setting each property's turnover team.
| Who | When | What |
|---|---|---|
| Cleaner | As soon as a stay is booked | Asks if they can take the cleaning, and follows up if they don't answer. |
| Cleaner | 24 hours before checkout | The cleaning reminder: checkout time, next check-in, same-day turnovers and pets. |
| Inspector | 24 hours before check-in | An inspection reminder, then a handoff as soon as the cleaning is done. |
| You | 3:00 PM on arrival day | An alert if the inspection still isn't confirmed. |
| Vendor | 30 minutes to 48 hours without a reply | Follow-ups, timed by the job's priority. |
| Vendor | The day before a booked visit | A check-in about the visit, and a follow-up if the visit looks missed. |
| Team member | After you assign them a job | Two follow-ups on the vendor schedule. If they still haven't acknowledged it, REMI tells you. |
| You | While an approval waits | A nudge, spaced further apart each time, at most once a day. |
| You | 12 hours after a vendor says the job is done | One reminder to check the work and close it. |
See cleaner confirmation and vendor follow-ups for the exact timing.
Turnover messages to cleaners and inspectors go out in English for now, even where translation is on.
Holding reminders back
- One job. Ask REMI in your private chat, for example "Pause follow-ups on the roof job". In the mobile app, open the work item and choose Pause follow-ups.
- One group. Under Conversations, open the group and switch on Pause automation.
- Everything. Turn REMI off from the dashboard. Nothing is sent until you turn it back on, and messages that arrive while it's off are never processed.