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User guide

Messaging

Inbox and email

The Inbox brings vendor emails and Furnished Finder inquiries into REMI, next to the work items they belong to. REMI sends from your own Gmail address, and only what you approve or type yourself.

WhereIntegrationsthenGmailInbox

The Inbox appears in your menu once email is available for your account. If you don't see it yet, ask the REMI team.

What REMI can see

REMI can

Send emails to your vendors and Furnished Finder guests from your Gmail, only after you approve them. Read the emails your Gmail filter forwards to it.

REMI can't

Read the rest of your inbox. It asks Google for permission to send only. It never sends anything you haven't approved or written.

Set up Gmail

Start on the Gmail card under Integrations. Do steps 2 and 3 on a computer, because Gmail only allows them there. The card walks you through each one.

  1. Connect GmailSign in with Google and allow sending.
  2. Add your REMI address as a forwarding addressIn Gmail, open Settings, See all settings, then Forwarding and POP/IMAP. Add the REMI address shown on the card and confirm it. Leave forwarding of all mail turned off.
  3. Create the Gmail filterCopy the filter from the card into Gmail's search bar, choose Create filter, tick Forward it to and pick your REMI address. It forwards only your vendors' and Furnished Finder's emails.
  4. Send a test emailYour filter forwards it back to REMI and the card turns Active.
Using Google Workspace?

If Gmail says forwarding is disabled by your administrator, ask your Workspace admin to allow automatic forwarding.

Using the Inbox

Each conversation is a thread, linked to its work item when REMI can match it. Emails don't open new work items. They update the job they belong to. Filter by email, Furnished Finder, property, or what needs approval.

Needs approval
REMI drafted an email. Approve and send it, edit it, or reject it. Nothing goes out until you approve.
Needs your reply
A vendor asked something only you can answer, so REMI left it for you.
Not linked
REMI couldn't tell which work item an email is about, so it hasn't acted on it. Choose Link to work item.

Anything you type in the reply box sends straight away from your Gmail. Replies you send from Gmail itself don't show up here.

Every email REMI writes is a draft for you to approve, including its follow-ups to vendors. Approve it in the Inbox, or reply YES with the draft's EML number in your chat with REMI, like YES EML-1000. Whichever answer comes first counts. Each draft shows when it expires, and after that it isn't sent.

Emailing vendors

Give a vendor an email address on the People page and set their preferred contact to Email. REMI then emails them from your Gmail instead of texting, and you approve each message the same way as a text.

When you add or change a vendor's email, REMI shows an updated Gmail filter. Replace your old filter with it so that vendor's replies reach REMI.

Furnished Finder

Furnished Finder emails you when a tenant gets in touch. With the Gmail filter in place, those emails land in the Inbox. REMI matches each one to a property by listing name when it can.

  • Reply to Furnished Finder guests by email on the Gmail card is on by default. REMI drafts replies for you to approve.
  • Drafted replies also need guest replies turned on for your account by the REMI team.
  • With the switch off, Furnished Finder threads are read-only in REMI, with a link to reply on Furnished Finder.
  • Furnished Finder only accepts replies from the email on your Furnished Finder account, so connect that Gmail.

If email stops

Needs reconnect
Google stopped accepting REMI's access. Emails REMI should send are held, not lost. Choose Reconnect.
Last email received is old
Check that your Gmail filter is still switched on.
Emails may land in spam
Your email domain is missing security records (SPF and DMARC). Ask whoever manages your domain to add them.