Decision system for short-term rentals

The issue isn't the issue. It's the overhead around every issue.

Starting with maintenance — the most painful, repetitive part of hosting. REMI detects issues, suggests instant fixes, decides urgency, recommends vendors and cost, and coordinates resolution. Automatically.

Try REMI on one property →Currently available to a small group of hosts for real-world useFor hosts managing 1–20 short-term rental properties
🏡
Elm St Property
Maria, REMI, You
Maria (cleaner)
There's a water stain on the bedroom ceiling. Looks new.
11:05 AM
REMI
Could be a roof leak or AC condensate line backup. Let's figure out which. Maria, can you check: 1. Is the stain near the AC vent or away from it? 2. Is it actively dripping or just a mark?
Diagnosing
11:05 AM
Maria
Right next to the vent. Not dripping, just wet.
11:07 AM
REMI
AC condensate line is likely clogged — not a roof leak. Can you find the drain line outside (white PVC pipe near the unit) and pour a cup of vinegar into it?
11:07 AM
Maria
Done. Water started draining out
11:12 AM
REMI
Line is clear. Stain will dry — no structural damage. Logged for this property.
✓ Resolved — no vendor needed
11:12 AM

The problem

Maintenance in STRs isn't hard — decision-making is

Every issue triggers the same mental overhead. Most of your time isn't spent fixing things — it's spent deciding what to do and chasing people to do it.

Is this urgent, or can it wait until the next cleaning?
Can someone on-site fix this, or do I need a vendor?
Which vendor should I call? How much will this cost?
Did anyone actually follow up on this?

The issue isn't the issue. It's the overhead around every issue.

The solution

REMI handles the decision loop — automatically

From detection to resolution, REMI turns inbound messages into structured decisions — so you don't have to.

Detects issues from conversations

Picks up problems from cleaner, guest, and co-host messages automatically.

Creates structured work orders

Every issue becomes a trackable item with context — not a buried message thread.

Suggests instant DIY fixes

Step-by-step resolution for whoever is on-site, when the fix is simple enough.

Determines urgency by guest impact

Prioritizes based on what actually matters — the current guest experience.

Recommends the right vendor + cost

From your vendor setup, with expected cost guidance when available.

SLA-driven coordination

Applies your timing rules and follows up automatically until resolved.

How it works

How REMI handles a maintenance issue

Issue detected

Cleaner, guest, or co-host reports a problem via WhatsApp or SMS.

"WiFi not working""Sink clogged"
Issue understood

REMI identifies the issue type, context, and relevant property details.

Try a simple fix first

REMI sends step-by-step instructions to whoever is on-site. Many issues are resolved in minutes — no vendor needed.

Restart routerReset breakerCheck thermostatClear minor clog
Decide the next step

Resolved? Done. Not resolved? REMI escalates with the right vendor, cost, and timing.

Vendor + cost + timing

Recommends the right vendor from your setup, provides expected cost, and applies urgency based on guest impact.

You approve — REMI coordinates

One message to approve. REMI follows up with the vendor and reports back until the issue is closed.

See REMI in action

Three scenarios. Three different outcomes.

Each one demonstrates a different core value: cost savings, decision-making, and instant response.

CleanerSaves vendor cost
🏡 Maple Ave Unit
Maria (cleaner)
AC is running but not cooling. I noticed while cleaning — it's pretty warm inside.
10:22 AM
REMI
Good catch. Could be thermostat, clogged filter, or compressor. Let's check before calling a tech.
10:22 AM
REMI
Maria, can you: 1. Set thermostat to "cool" at 68 2. Check if airflow from vents is strong or weak
10:22 AM
Maria
Airflow is weak
10:25 AM
REMI
Likely a clogged filter. Can you find the return vent (large vent on the wall), open it, and check the filter?
10:25 AM
Maria
Filter is very dusty. Cleaned it. Airflow is stronger now.
10:31 AM
REMI
That should do it. Give it 15 min to cool down. No vendor needed. Logged.
✓ Saved $150–$250 HVAC call
10:31 AM
Outcome
Cleaner caught it before guest check-in. Avoided $150–$250 HVAC call.
VendorOwner stays in control
🏡 Oak St Property
Angel (cleaner)
Kitchen sink is leaking under the cabinet.
2:15 PM
REMI
Can you send a photo of the leak? And check — is it dripping from the pipe connection or the faucet base?
2:15 PM
Angel
[📷 Photo] It's dripping from where the pipes connect under the sink
2:17 PM
REMI
Let's try one thing first — Angel, can you hand-tighten the slip nut where it's dripping? Turn it clockwise.
DIY attempt
2:17 PM
Angel
Tried. Still dripping.
2:20 PM
REMI
Needs a plumber. Seal or gasket issue. Recommend: plumber Est. cost: $120–$180 Urgency: medium (before next check-in) Proceed?
Decision needed
2:20 PM
Chris (owner)
Yes, go ahead
2:22 PM
REMI
Scheduling plumber. Will update once confirmed.
✓ Vendor coordinated
2:22 PM
Outcome
DIY tried first. Photo collected. Vendor called only when needed. Owner approved in one message.
GuestProtects reviews
🏡 Pine St Guest
Guest
Hi — the hot tub stopped heating.
7:42 AM
REMI
Sorry about that — let's check what's going on. Can you take a quick look at the control panel and tell me if you see any message? Something like "OH", "FLO", or "Protection Mode"
7:42 AM
Guest
It says "OH"
7:44 AM
REMI
Got it — that means the tub went into overheat protection mode. It shuts off heating temporarily for safety. Let's reset it: 1. Turn the breaker for the hot tub OFF 2. Wait 30 seconds 3. Turn it back ON 4. Check if the display resets
7:44 AM
Guest
Did that. It's back on now.
7:48 AM
REMI
Perfect — it should start heating again. May take 20–30 minutes to get back to temperature. I'll keep an eye on it. If it doesn't heat up, I'll arrange service.
✓ Resolved — no vendor needed
7:48 AM
Outcome
Guest issue resolved immediately. No refund or complaint.

Why REMI

Others track issues. REMI decides what to do.

Without REMIWith REMI
React to messages manuallyIssues detected and structured automatically
Call a vendor immediatelyTry a simple fix first — escalate only if needed
Guess the urgencyUrgency determined by guest impact
Pick a vendor from memoryRecommended from your setup with cost guidance
No visibility on costExpected cost provided before you approve
Manual follow-up on every issueSLA-driven coordination until resolved

You're in control

REMI assists. You decide.

Every suggestion is transparent and overridable. REMI doesn't act without your approval.

No vendor contact without your approval
Override any suggestion at any time
Transparent reasoning — see exactly why REMI made each call
Starts in read-only mode — learns your properties first
Your vendors, your pricing, your rules
Data stays within your operation — never shared

Works where you already communicate

No new tools. No new logins.

REMI connects to your existing WhatsApp or SMS groups — the same ones your cleaners and guests already use. Nothing changes for them.

Just add REMI to the group

Connect your existing conversations and REMI silently reads them. It responds in the same thread with decisions, fixes, and updates.

Works inside your existing cleaner and guest WhatsApp groups
Responds in the same thread — no context switching
Nothing changes for your cleaners or guests
SMS support for properties where WhatsApp isn't standard

Get started

Try REMI on one property

We're working with a small group of STR hosts to refine REMI in the real world. Direct access to the founders. No contracts.

Reduce time spent on maintenance decisions Lower cost per maintenance event Works with your existing setup
Apply for pilot →

Limited spots — direct founder support during onboarding