User guide
REMI does more than the dashboard shows.
Most hosts meet REMI on the dashboard and in their private chat. It also reminds your cleaners before checkout, chases vendors until a job is booked, translates group chats and keeps a reminder list for you. This guide shows each one, where to find it and what to say.
- Works on WhatsApp or SMS
- Asks before contacting vendors
REMI
Your chat with REMI
Where REMI works
Three places, one REMI
REMI keeps the same work items, people and properties everywhere. Use whichever is closest to hand.
The dashboard
See what needs you, what REMI handled and what is coming up. Set up properties, people and schedules.
- Approve vendors and messages
- Edit work items and priorities
- Turn REMI off and on
Your chat with REMI
A private WhatsApp or SMS thread between the Primary Operator and REMI. Ask questions, give instructions, answer approvals.
- Reply yes to approve
- Ask for reminders
- Look up stays, people and jobs
Group chats
Your cleaner and vendor groups. REMI reads along, steps in when it can help, and answers when someone tags it.
- Picks up problems from normal messages
- Reminds and follows up
- Translates between languages
Without being asked
What REMI does on its own
Much of REMI's work happens in your group chats, so you may never see it. Here is what a normal stay and a normal repair look like.
- Something happens
- REMI acts
- You decide
Around every stay
Needs a primary cleaner and inspector on each property.
- Something happens. BookingA stay is bookedFrom your PMS, or a reservation you add yourself.
- REMI acts. Right afterCleaner confirmedREMI asks the primary cleaner, then backups in order if they say no or stay quiet.
- REMI acts. 24 hours before checkoutCleaning reminderCheckout time, next check-in and same-day turnovers, in the cleaner's group.
- You decide. Checkout dayLate checkout?Tell REMI the new time. It updates the cleaner for you.
- REMI acts. Cleaning doneInspector handoffWhen the cleaner says done, REMI tells the inspector the home is ready to check.
- Something happens. Check-inGuest arrivesYou hear from REMI only if something put the arrival at risk.
Around every repair
Follow-up timing depends on the work item's priority.
- Something happens. Any chatA problem is reportedA cleaner or inspector mentions it in a group, or you tell REMI. No special words needed.
- REMI acts. Right awaySimple fix firstREMI walks the person on site through a safe check before calling anyone.
- REMI acts. If it needs a proWork item and vendorREMI logs it with a priority and recommends a vendor from your People list.
- You decide. Before anyone is contactedYou approveSay yes, change the message, or pick someone else.
- REMI acts. 30 min to 48 hoursFollow-upsREMI chases the vendor on a schedule set by priority until the job is booked.
- You decide. Vendor reports doneYou verifyCheck the work, then close it or reopen it. The work item keeps the full history.
Topics
Browse the guide
Each topic is one short page. New to REMI? Start with the first column.
Start here
- Getting startedClaim your invitation, add properties, choose your Primary Operator and bring your team in.
- Talking to REMIWhat to ask REMI in your private chat, how approvals work, and what REMI always checks with you first.
- Group chatsHow REMI works inside your cleaner and vendor groups, and how to bring people in.
Day to day
- Reminders and follow-upsReminders you ask for, plus the ones REMI sends cleaners, inspectors and vendors without being asked.
- Work itemsHow issues become work items, what each priority means, and how a repair moves to done.
- Turnovers and staysSame-day turnovers, late checkouts, cleaner confirmation and reservations you add yourself.
- Preventive maintenanceRecurring jobs like filter changes and hot tub service, created and assigned on schedule.
- People and vendorsYour team and vendors in one place: roles, properties, backups and how REMI reaches them.
Tools and settings
- Inbox and emailWhere email is available for your account, connect Gmail to email vendors and answer Furnished Finder inquiries.
- Knowledge BaseTeach REMI about your properties and see what it has learned from your corrections.
- Dashboard and controlsWhat each part of the dashboard means, where notifications go, and how to turn REMI off.
- Mobile appThe dashboard, work items and turnovers on your phone, with the same login.
Things to try
Say it the way you would to a person
REMI understands normal messages. The only codes are the short ones printed on approvals. Tap any message to copy it.
In your chat with REMI
In a group chat
Can't find what you need?
Email the REMI team and we'll walk you through it. Tell us what you were trying to do, so we can improve this guide.