People and vendors

Every account has exactly one Primary Operator. This is the person who runs day-to-day operations. They may or may not own the property. REMI sends them its questions, approval requests and escalations in their private chat with REMI, and by email if you set a notification email.

To hand the role to someone else, open them on the People page and choose Make Primary Operator. They need a reachable phone number. The change is immediate. The previous operator stops getting operational messages and approval requests, and nobody is added to or removed from a group.

Owners, cleaners, inspectors and any custom role you need, such as a co-host or a pool technician, go under Operations. One person can hold several roles.

1. Add a personChoose Add person and enter their name and mobile number with the country code, for example +15405550123.
2. Pick their rolesOwner, Cleaner, Inspector, or type a custom role.
3. Link their propertiesSo REMI knows where they work. Company, email, skills and notes are optional.

You don't have to add everyone by hand. REMI adds people it sees in your group chats. If it can't tell what someone does, they show up in a needs a role list at the top of the page. Open them and pick a role.

REMI fills in each person's track record for you: jobs done, how often they accept, how fast they reply and how reliable they are. When someone tells REMI they'll be away, the page shows Away until Nov 10 and REMI asks their backup instead.

Plumbers, electricians, HVAC techs, handymen and any other trade go under Vendors. When something breaks, REMI recommends one from this list. It prefers vendors linked to that property and the right trade, and it looks at how past jobs went.

Trade or service

Pick from the list or create your own. REMI matches it to the kind of problem.

Phone and email

REMI messages vendors on your account's channel, WhatsApp or SMS. Where email is set up for your account and Gmail is connected, set Preferred contact to Email and REMI emails them from your address instead.

Messaging channel

Shown only if your account also has a second REMI number for vendor groups. Pick SMS or WhatsApp. It can only be changed here, never from chat.

Linked properties

Vendors linked to a property are suggested first for that property.

Notes

Anything REMI should weigh up, like "Preferred for emergencies" or key access.

REMI never contacts a vendor until you approve it. See how vendor approvals work.

Each property has its own turnover team: a primary cleaner and a primary inspector, each with backups in order. Set it on the property's page under Turnover team. It saves as soon as you pick someone. You can also tell REMI in chat.

When the primary cleaner says no, or doesn't answer in time, REMI asks the first backup, then the next. See cleaner confirmation for the timing.

For SMS group chats, each person accepts REMI's texts once before REMI can add them to a group. WhatsApp groups don't need this step.

1. Copy their linkFor a vendor, open them on the People page. For someone joining a group you set up, open the group under Conversations. When a vendor job is waiting on consent, REMI also sends you the link in your chat.
2. Send it to themThey open it, confirm their number with a one-time code and accept. The link works for 7 days, and opening or copying it again on the dashboard adds another 7.
3. Done onceOne acceptance covers every future SMS group for your account, until they opt out.

• SMS groups need a US or Canadian mobile number.
• Everyone in an SMS group can see each other's numbers.
• Anyone can reply STOP to stop receiving REMI texts. REMI pauses the group and tells you.

The Guests tab lists everyone from your reservations, current stays first. Open a guest to see their past, current and upcoming stays. Guests come from your PMS or the reservations you add, so there is nothing to enter here.

You can add and update people and vendors by messaging REMI in your private chat. In a group, REMI asks you to make the change in your private chat instead. A vendor's messaging channel can only be changed on the People page, and no one can be made Primary Operator from chat.